If you are an EPA duty holder (such as an EPA-licensed or non-licensed business) and want to submit a complaint about the conduct of one of EPA’s authorised officers, read the policy and FAQs below.
If you want to report pollution to EPA, use our Report pollution page.
For all other types of complaints, please contact us.
Authorised officer complaints management policy and form
EPA expects its authorised officers to exercise their powers with a high degree of professionalism and impartiality and does not tolerate improper conduct.
The Authorised officer complaints management policy (publication 1454) describes the following:
- who can make a complaint
- how to make a complaint
- the complaint process
- what to expect from EPA.
All authorised officer complaints must be submitted to EPA in writing. Use the form below, or contact EPA’s customer service team on 1300 EPA VIC (1300 372 842). They can provide a hard copy of the complaint form.