Call EPA 24 hours a day 1300 372 842 or 1300 EPA VIC
Air quality is important to the health and wellbeing of all Victorians. Most air pollution comes from industry, motor vehicles and domestic wood burning.
Human health and wellbeing relies on the quality of our environment every day.
Many industrial activities require works approvals and licences from EPA.
EPA periodically reviews environmental policy and regulation.
Guidance for business and industry, including licensing and works approval guidance.
Information about the fees and charges levied by EPA.
EPA works with the community, businesses and other organisations to protect the environment.
The process to submit complaints about the conduct of an EPA authorised officer.
EPA uses social media channels to engage with Victorians on our day-to-day activity.
The Victorian community has a vital role in protecting the environment. EPA relies on the community to report incidents of pollution, environmental hazard or other activities potentially harmful to the environment.
EPA sets and enforces standards regulating permissible levels of emission, discharge and deposit to the environment. Causing pollution above these levels constitutes an offence. The 'what to report' section below provides examples of the types of emission, discharge or deposit that breach the law and that EPA will investigate.
Contact your council if activity on residential premises is causing pollution or unreasonable noise.
When identifying and reporting pollution, please retain your notes in case we need to contact you to clarify the information.
Advise another agency already in attendance (eg. emergency services)
Conduct an inspection (either planned to coincide with other work, or immediate)
Conduct a desktop investigation
Refer it to another agency
Take no action
Some examples of different types of responses:
A report of pollution entering a waterway may need a fast response, particularly if the pollution might still be occurring. EPA would therefore respond immediately.
However if a report is about pollution that occurred in the past, a desktop investigation, including water authorities and others, may be deemed as more suitable.
EPA often plans inspections resulting from reports of unreasonable noise and odour to coincide with any reported patterns of pollution (for example, if noise is always reported between 8-9pm on weeknights, an inspection would be scheduled for that time). Response to a report of unreasonable noise or odour may be escalated if we can show that multiple people are affected.
A business who self-reports a small spill which has already been cleaned up may not be inspected by EPA following the pollution report. If EPA visits the site in the future, the report would be reviewed and considered.
Even if EPA officers do not immediately respond to a pollution report, all reports are logged in the system to assist EPA with any future assessments.
If you suspect pollution has come from a business you may be able to contact them about it.
Page last updated on 6 Feb 2015