EPA responds to reports of pollution and emergency incidents received through the dedicated 24-hour hotline, 1300 372 842 (1300 EPA VIC). This response may include an immediate or planned site inspection, or a desk-based response.
The number of pollution reports EPA received was down slightly in 2013 –14 despite some significant local issues, such as the Boral landfill extension in Deer Park. The proportion of reports relating to odour increased by 4 per cent from the previous year, while those relating to dust and noise decreased by 23 per cent and 18 per cent respectively. This is a good outcome as EPA has been addressing dust and noise issues in some regions including Metro and South-West.
EPA prioritises pollution reports using a response strategy to determine how a pollution incident should be managed. The strategy prioritises these reports by assessing the risk to the environment and human health and the likelihood that EPA officers will find the pollution, detect the source, and address the issue. EPA achieved targets to attend the highest risk incidents with 99 per cent of incidents requiring immediate attendance inspected and 97 per cent of incidents requiring planned attendance inspected.