Help with your smoky vehicle reports

Help with your smoky vehicle reports

The frequently asked questions below will help you to report a smoky vehicle on the Portal. For more information on reporting pollution, go to the Report smoky vehicles page.


Q&A about reporting smoky vehicles on the Portal + Expand all Collapse all

  • How do I report the location of an offence on the Portal?

    There are two ways you can find the location of a smoky vehicle offence on the Portal.

    You can type in the name of the street and suburb and then click on the ‘Search’ button. While you are typing, a list of suggestions will display. You can select one of these or choose to continue typing. Once a location has been selected, the map will then update to show the address you’ve selected.

    You can also use the map function to find your location by zooming into the area you want. When you have found the location of the offence, click on the map to put a marker on the map.

    If the marker on the map is in the wrong spot, simply click on the correct location to move the marker.

    Please check that the ‘Location selected’ box (at the bottom of the map) is correct before proceeding to the next step. Sometimes the location name displayed is not what you may be looking for – generally near intersections. We suggest that you click on a slightly different position on the map to reset the marker and location.

  • What information do I have to include with my smoky vehicle report?

    We need to have:

    • your full name and contact details
    • the registration number
    • a description of the vehicle –
      • make
      • body type (sedan, utility, van, etc.)
      • colour
      • model (if possible).

    EPA supports safe driving practices. You should use an appropriate, safe means of recording these details. These details enable us to cross-check the registered details on the VicRoads database to avoid mistakes.

    We also need to know where and when you saw the vehicle:

    • road, suburb or town
    • date
    • time (including am or pm).

    We may not be able to process your report without all this information.

    The Portal provides dropdown lists where you can select the relevant item.

    If you don't have information such as vehicle make or vehicle body type, select ‘Unlisted’ from the list and enter any information in the ‘Vehicle model’ field that may help us identify the vehicle, such as any signage identifying the owner.

    Be sure to keep your notes even after completing the online form, in case we need to contact you to clarify the information.

  • Can I report interstate vehicles on the Portal?

    At this stage, EPA can only process reports for Victorian-registered motor vehicles. This is something we may revisit in the future. We encourage you to continue to report pollution – we couldn’t run the program without your help.

  • Are there any restrictions on the vehicles I can report on the Portal?

    No. But if you report a semi-trailer or other similar vehicle emitting smoke, we can only act if you give us the registration number of the prime mover section at the front. Trailer registrations such as ‘12345 S’ can’t be followed up.

  • How long do I have to lodge a report on the Portal?

    To help us process reports promptly, please submit them within seven days of the offence. In the date and time section, you will only be able to select a date from the last fourteen days. EPA cannot accept reports older than this.

  • Can I report a noisy vehicle on the Portal?

    EPA cannot process public reports of noisy vehicles. You can report a noisy vehicle to the highway patrol unit at your local police station. If a police officer assesses the vehicle as being too noisy, the vehicle will be referred to EPA for noise testing.

    Get more information about motor vehicle, train and tram noise and motor vehicle noise testers approved by EPA.

  • I’ve forgotten my password. How can I access the Portal?

    Your username for the Portal is your email address.

    You can reset your password using the Forgotten password? option on the Portal login screen. An email will be sent to you with instructions on what to do next.

    We recommend you choose a password that is unique and not easy to guess. Your password is case-sensitive and must have a minimum of eight characters. It should contain a combination of upper and lower-case letters, numbers and special characters.
  • My contact details have changed. Can I change them on the Portal?

    Once you’ve logged in to the Portal, you can update your contact details or your password in the ‘Account management’ section.

  • Why do I need to register to report litterers and smoky vehicles online?

    We need your name, address and contact details in case we need to contact you about the report. You only need to register once. After registering you are a registered EPA pollution reporter. You’ll have immediate access to our reporting pages, saving you time when you next report.

  • How do I report the location of an offence on the Portal?

    There are two ways you can find the location of a litter or smoky vehicle offence in the Portal.

    You can type in the name of the street and suburb and then click on the ‘Search’ button. While you are typing, a list of suggestions will display. You can select one of these or choose to continue typing. Once a location has been selected, the map will then update to show the address you’ve selected.

    You can also use the map function to find your location by zooming into the area you want. When you have found the location of the offence, click on the map to put a marker on the map.

    If the marker on the map is in the wrong spot, simply click on the correct location to move the marker.

    Please check that the ‘Location selected’ box (at the bottom of the map) is correct before proceeding to the next step. Sometimes the location name displayed is not what you may be looking for – generally near intersections. We suggest that you click on a slightly different position on the map to reset the marker and location.

  • Why doesn’t my existing reporting account work on the Portal?

    EPA has recently upgraded a number of our systems into one centralised Portal. All active litter and smoky reporting accounts have been migrated from the old system into the Portal.

    Unfortunately, this means that if you weren’t an active reporter you may need to re-register for a Portal account.

    To register for litter and smoky vehicle reporting, click on the Create account link. If we already have a record of your email address, it means you already have an account. You’ll then be able to reset your password.

    Please note that there is a limit of 40 characters in the username field for the Portal. Please contact EPA if you have an email address longer than this length.

  • I’m stuck – how can I move to the next step?

    There are four steps to report litter thrown from a vehicle, and three to report a smoky vehicle. The last step in each process is to review the information provided and declare that it is true and correct.

    You can only move through the reporting steps if all mandatory fields (indicated by ) are completed. If the proceed to the next step button is not active, please check that you have entered all the required information.

Page last updated on 11 Feb 2016