Portal help

Portal help and troubleshooting


The questions and answers (Q&A) below will guide you through common issues.

Additionally EPA has produced a guide which details how to access the portal and create an account:EPA Interaction Portal – Guide to getting started (PDF 250KB).

If you have any problems accessing the Portal or wish to send us feedback, please contact us.


Q&A about accessing the Portal + Expand all Collapse all

  • What are the system requirements to use the Portal?

    The Portal can be accessed via a wide range of browsers including:

    • Microsoft Internet Explorer 
    • Apple Safari 
    • Mozilla Firefox

    Some functions on the Portal, such as forms, require Adobe Reader 11 or above to be installed; therefore, these functions cannot be accessed on mobile devices. 

    Adobe Forms for annual performance statementswaste transport certificates and landfill levy statements are not supported by Google Chrome or the default browser for Windows 10, Microsoft Edge. If you are using Windows 10, you will need to change the default browser to Internet Explorer.

    We also recommend that you have the latest version of your browser and Adobe Reader installed so you can take advantage of the highest level of security and functionality. 

    The Portal uses Secure Sockets Layer (SSL) technology to ensure that transactions are secure. If you receive a network access or error message, please check with your system administrator to ensure that the Portal is available from your network. 

    You should always make sure you have up-to-date virus protection and security systems on your computer.

  • How can I see the interactive forms?

    To ensure that the interactive forms work correctly on your computer, please check that you have Adobe Reader 11 or above installed and you have correctly set the required plugins for your browser.

    We recommend you have the latest version of Adobe Reader installed to take advantage of the highest level of security and functionality.

    As the interactive forms take advantage of the Portal’s built-in functionality, the forms must use the Adobe Reader browser plugin, which is added to your browser when Adobe Reader is installed. Depending on your browser, you may need to apply to correct setting in order for the interactive forms to work correctly. Please refer to the Q&A relating to your browser for more information.

  • How do I use Adobe Forms in Internet Explorer in compatibility mode and when is it required?

    This is only required if you are working with waste transport certificates created prior to 28 June 2015. 

    1. Log in to the portal using Internet Explorer.

    2. Click the Alt key to open the Internet Explorer menu bar.

    Click the Alt key to open the Internet Explorer menu bar

    3. Click on the Tools menu and select Compatibility View settings.

    Click on the Tools menu and select Compatibility View settings

    4. Click the Add button to add the vic.gov.au address to the list ofWebsites you’ve added to Compatibility View’.

    Click the Add button to add the vic.gov.au address to the list of ‘Websites you’ve added to Compatibility View’

    The address vic.gov.au added to Compatibility View.

    5. Click Close.

    6. The Portal should refresh and should now be running in Compatibility View. Adobe Forms should now be able to launch from within the Portal.

  • What information can registered users view? You can register for an EPA Interaction Portal account as an individual or on behalf of a business. Registered users can only see and maintain information that directly relates to their account. 

    If you have a business account this may include: 

    • account management details 
    • current licences 
    • landfill levy statements 
    • waste transport certificates
    • annual performance statements 
    • audit reports. 

    If you have an individual account it may include:

    • account management details 
    • litter reports 
    • smoky vehicle reports.
  • My Adobe Form does not open in Safari or returns an error message

    Error message: ‘No authorization for input. Scroll down to view summary section or certificate’.

    First ensure you have the latest version of Adobe Reader installed on your machine.

    To check, or to apply the required adobe forms plugin settings, follow these instructions:

    1. Open the Safari Preferences (choose Safari > Preferences).

    2. Click the Security Tab.

    3. Ensure Allow Plug-ins is ticked for internet plugins.

    4. Click Manage Website Settings.

    5. Click Adobe Reader on the left-hand pane. If it is not available, go back to step 1 and ensure it is installed on your machine.

    6. Click Always Allow on ‘crm.epa.vic.gov.au’.

    7. Click Done.

  • My Adobe Form does not open in Firefox or returns an error message

    Error message: ‘No authorization for input. Scroll down to view summary section or certificate’.

    First ensure you have the latest version of Adobe Reader installed on your machine. To check, or to apply the required adobe forms plugin settings, follow these instructions:

    1. Open Firefox and go to the main menu.

    2.  Select Options.

    3. Choose Applications (depending upon which version of Firefox you are running, it will either be a menu option at the top of screen or on the left-hand side). A popup menu will appear listing different content types. 

    4. Click Use Adobe Acrobat (in Firefox) and choose Use Adobe Reader (default). Selecting the installed Abode Reader ensures that the interactive form is rendered and displayed correctly, and can be used interactively. Note that, after you make these changes, you will need to close and reopen Firefox for them to take effect.

  • My Adobe Form does not open in Chrome or returns an error message

    Note that, as at September 2015, Google Chrome version 45 and above is not compatible with Adobe Forms. This means that when using the forms on the EPA portal, you will get the following error message:

    ‘No authorization for input. Scroll down to view summary section or certificate’.

    More information about the Google Chrome plug-in being disabled:

  • Safari can’t open the page or shows a certificate error

    This issue is related to a keychain on Macintosh computers.

    The first time you try to open the Portal with Safari would have launched a popup with the following message: ‘com.apple.webkit.networking.xpc wants to use Apple ID Authentication in Keychain’ and you would have selected either Allow or Always allow.

    In order to allow Safari to open the Portal please follow the steps below to remove the com.apple.idms.appleid.prd certificate.

    1. On your Mac, go to Spotlight search and search for Keychain Access.

    2. Open the keychain access and delete all certificates with the name com.apple.idms.appleid.prd.

    3. Close and open Safari again and the Portal should now work.

    4.  If the popup appears again, you may need to disable the keychain. This can be done in Settings > iCloud > keychain. Deselect the checkbox.

Page last updated on 18 Sep 2015