On this page
EPA is committed to valuing and respecting the privacy of the people that it interacts with as well as protecting personal information collected in the course of performing its functions under the Environment Protection Act 2017 (EP Act), EP regulations or other legislation.
EPA are bound to comply with the Privacy and Data Protection Act 2014 and the Health Records Act 2001 (collectively, Victorian privacy law) whenever it collects and handles personal information, including sensitive and personal health information.
This privacy statement relates to privacy with respect to the EPA website and mobile phone apps (applications), and provides information about the following topics:
- EPA’s collection, use and disclosure of personal information collected via the EPA website, EPA mobile phone apps or EPA Portal
- secure transactions
- use of information collected via the EPA Portal (accessible from the EPA website) and the EPA apps
cookies and gathering of statistics.
Collection of personal and other information
The EPA website does not seek to collect or record personal information, other than information you choose to provide. EPA uses this information to respond to individuals and to provide information services as requested.
The EPA website collects anonymous information through web server logs. Information, such as the number, date and timing of visits to the website and pages of the website visited frequently, is collected for statistical purposes only to assist us to improve our service.
EPA does not attempt to identify individual users from these web server logs or associate a user’s IP address with other anonymous information. We will only record your email address for the purpose of replying to messages or requests made by you. Any other contact details you provide will only be retained where:
- we provide you with a response to a request
- you provide us with information as a part of a transaction with EPA
- you agree to be placed on our mailing list for bulletins, newsletters or other information.
Email addresses and any other contact details you provide will not be added to a mailing list without your consent. We do not use this information for direct marketing. Any personal information you provide will only be used for the purposes for which it is intended.
EPA collects information through the EPA mobile phone apps. Use of these apps may require the collection and handling of your personal information, including your username, password and contact email. See below, Privacy and the EPA Portal.
EPA has implemented technology and security policies, rules and measures to protect the personal information that we have under our control, including unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.
Users should be aware that there are inherent risks in transmitting information across the internet. It is technically possible for information transmitted over the internet to be observed by third parties.
To protect the sending of sensitive personal and business information to EPA we have implemented secure transaction technology (secure sockets layers) to encrypt transactions.
The transactions protected by encryption include:
Privacy and the EPA Portal
We work to protect your privacy when you use the EPA Portal. EPA information security and privacy policies aim to protect your information from being:
- seen by people who don’t have permission or a need to know
- used in the wrong way
- used in a way that is against the law
Cookies and gathering of statistics
The following information, referred to as ‘click stream data’, is logged by our server:
- server address
- top-level domain name (for example, .com, .gov, .au, .uk, etc.)
- the date and time of visits to our website
- a visitor’s device and operating system
- a visitor’s approximate geographical location
- the pages accessed and documents downloaded
- the type of browser used by visitors
- the address of the referring web page.
A web beacon is a technology that records web page usage statistics. The EPA website currently uses a web beacon to gather data about use of this site.
Cookies, clickstream data and web beacons are used to gather statistical information, which is designed to assist in understanding what users find interesting and useful on this website.
Use of collected information
Personal information provided by you will not be used and/or disclosed for any purpose other than that of the transaction you have entered into (for example, subscribing to an EPA newsletter or making enquiries by email). This applies unless such a disclosure is required or authorised by Victorian privacy law or another law – for example, for law enforcement purposes or to reduce the threat of harm.
Access to information about you
People have a right to seek access to and correction of personal information that EPA holds about them. For information about accessing your personal information or any other privacy concerns, contact the EPA Privacy Officer:
There may be some circumstances where access to information cannot be granted as it may compromise the privacy of another individual or for other reasons set out in the Freedom of Information Act 1982.
For more information see the Freedom of information page.
Reviewed 19 December 2023