A complaint against an authorised officer is a serious issue. All authorised officer complaints must be submitted in writing using this form.

How to submit a complaint

The authorised officer complaint form can be submitted to EPA by either of these means:

  • completing an online application using the form below.
  • calling EPA’s Customer Service Support Team on 1300 372 842 (1300 EPA VIC) for a hard copy of the form. Hardcopy forms can be posted to EPA.

If you have supporting documents, please email them to authorisedofficercomplaints@epa.vic.gov.au, using the given name and surname you enter in Section 1 as the email subject.

What to expect from EPA

Please refer to the Authorised officer complaints management policy (publication 1454) for information about how EPA will manage your complaint.

Privacy statement

The Privacy and Data Protection Act 2014 provides a legal framework for the collection, use, disclosure and holding of personal information. This Act covers all Victorian public sector bodies, including EPA. You can also read our privacy policy.

 

Please complete as much of the form as you can. Fields marked with a star (*) must be filled.

Section 1: Complainant contact details

Anonymous complaints: If you wish to remain anonymous you will need to submit enough information to allow us to consider your complaint. If you are making an anonymous complaint, leave out your personal details.

Preferred method of communication

Lodging a complaint on behalf of someone else

Please provide the contact details of the person on whose behalf you are making the complaint.

Section 2: Complaint details

Location of incident

† Not relevant for private residence.

Describe your complaint

3. Other information

Reviewed 12 October 2020