How to report a noise incident
You don’t have to notify EPA about a noise-only emission.
Community or businesses impacted noise can report noise pollution to EPA.
How to respond to a noise complaint
Complaints about noise are among the most common that EPA, local councils and businesses receive.
People are likely to be impacted by the following noise:
- short, sharp noises such as hammering or metal-on-metal contact
- tonal noises such as humming, whining and buzzing
- low frequency noise.
To respond to complaints about your business’s noise:
- find the source
- use specialist equipment or walk around the site and listen to, or measure the emissions around the source
- fix the cause of the noise
- keep people who made the complaint informed, where you can.
Check and update your controls
Controls may fail due to lack of maintenance, poor implementation or changing site conditions.
If your controls are not working as planned, you need to find out why and act. This could mean you:
- review when and how often the control is maintained,
- upgrade to a different control
- consider more controls.
To reduce your business’s noise there are some simple steps that you can take:
- regularly maintain your equipment
- replace broken or damaged parts.
To make sure your risk management is ongoing, you should continually repeat the risk management process.
Keep a log of noise complaint details. This can help you find the cause of the noise and improve your controls. Your log could include:
- complainant details, including name, address and contact numbers
- noise details, including its intensity and how long it goes for
- wind direction
- time of day
- what activities were being undertaken.
Keeping a log could also help you find an offsite source of noise where you have been unable to identify it onsite.
Read more about noise
Reviewed 20 July 2021