How to report an odour incident
Community members or other businesses impacted by odour from your business can report the odour to EPA.
How to respond to an odour complaint
If there is an odour complaint about your business, respond by:
- identifying the source. Avoid involving staff who are regularly exposed to activities that generate odour, as they can become desensitised to it
- fixing the cause of the odour
- keeping people who made the complaint informed, where you can.
Keeping a log of odour complaint details can also help you identify the cause and improve your controls. Your log could include:
- complainant details. For example, name, address, contact numbers
- wind direction
- time of day
- what activities were being undertaken
- what you’ve done to fix the problem.
Check and update your controls
As part of this duty, make sure the controls you put in place to eliminate or reduce risks are effective and working as planned. Following a risk management process can help you do this.
Controls may fail due to lack of maintenance, poor implementation or changing site conditions.
If your controls are not effective or working as planned, you’ll need to understand the reason why and take action. This could include reviewing when and how often the control is maintained, upgrading to a different control or considering additional controls.
Find out how to control odour from your business.
To make sure your management of risk is ongoing, you should continually repeat the risk management process.
Read more about odour
Reviewed 20 July 2021