What it contains

 This guideline explains the policy for EPA’s authorised complaints process. It also sets out the process for how to make a complaint and the steps involved.

Complainants should consult this guideline to ensure they understand the policy and process. The policy should be read in conjunction with the Act and other guidance published by EPA.

Publication number
Number of pages
Release date
22 May 2021
Reading level
Grade 10

Reviewed 7 June 2023